1. Introduction
At Drone Store, we strive to ensure customer satisfaction with our products. This Refund and Return Policy outlines the terms under which you can return items and request refunds.
2. Eligibility for Returns
Products may be returned within 30 days of receipt if they are unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as software that has been opened or activated, may not be eligible for return.
3. Return Process
To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Exchanges
If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
7. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.
